How to request data deletion.

Email support@aurumpay.com with the subject line AurumIQ data deletion request.

• Include your business name.
• Include the email or phone number we should use to follow up.
• Include your Clover merchant ID if you know it.
• Tell us what you want deleted, such as chat history, uploaded statements, saved preferences, or the Clover connection.

• Saved chats and assistant preferences tied to your business.
• Uploaded processor statements or quotes used for rate review.
• Pending approval cards and pending change requests.
• Stored Clover snapshots or business context that is no longer needed after disconnecting.

Some information may need to be kept when required for security, billing, fraud prevention, legal obligations, backups, support records, or completed Clover change history. If we cannot delete something right away, we will explain why.

You can remove AurumIQ access from Clover or ask Aurumpay to help disconnect it. After disconnecting, AurumIQ may not be able to answer current Clover questions or prepare changes for that business.

• We will review the request and may ask for information to confirm the business.
• We will tell you what was deleted and what, if anything, must be retained.
• If you ask us to stop using uploaded statements or quotes, we will stop using them for rate review where practical.